In my 14 years in the social impact sector, I’ve designed, run or advised on over 30 digital services across Africa, Asia, and Europe, on behalf of big multilaterals and INGOs, as well as tech companies and smaller charities.

That means I know what works and what doesn’t when it comes to making a difference through digital.

I’m (mostly) solo now, but I used to head up a digital service design and content team. My background in leadership, and broad-ranging experience, means I always add value beyond the scope of work.👌

Since 2017, I’ve specialised in chatbots & AI, but my skills (and interests) are mostly tech-agnostic. What matters most to me is making digital tools that meet user needs.

Yep, I’m a bit obsessed with being user-centric. Whether designing a Youth Participation Strategy, or running co-creation sessions, I combine empathy, rigour and creativity to design products and media hand in hand with the people who need them. 🌼🌷

Read on to get a flavour of the services I offer. 👇

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Exploring | Defining

Could we use a chatbot? Should we?

✔️Guiding and synthesising landscape and design research

✔️ Qualitative research (informant interviews, focus group discussions, workshop facilitation)

✔️ Business analysis & requirements gathering

🎨

Designing | Prototyping

How should it work?

✔️ Co-creation activities

✔️ Concept and prototype design and testing

✔️ UX design and tech specifications

💡

Growing | Future proofing

Our chatbot is live, now what?

✔️ Strategic feedback

✔️ UX audits

✔️ Usability testing

✔️ Capacity building

📣

Sharing | Caring

How do we help others learn from us?

✔️ Guidelines, toolkits, templates

✔️ Storytelling products

✔️ Research and documentation

I also offer career coaching to aspiring female chat for impact designers in the Global South

🤜🤛

I also offer career coaching to aspiring female chat for impact designers in the Global South 🤜🤛

  • Isabelle has extensive experience and it shows in the considered, nuanced way she explores design problems and tackles UX challenges. We were impressed by her depth of knowledge, her collaborative working style and her attention to detail. If you're working on a complex product or service that requires sensitivity and creativity, Isabelle would be a great addition to your team.

    Pippa Yeats, co-founder, Turn.io

  • "I’ve really loved collaborating with Isabelle. She knows more about chatbots for development than anyone and she really cares about end users and their experiences. She is creative, smart, ethical, and reliable - constantly asks questions, and gets deep into ideas and processes."

    Linda Raftree, Founder of MERL Tech Initiative

  • Isabelle has been instrumental to the delivery of ONE’s mobile campaigning work, helping us successfully deliver a number of mobile products across sub-Saharan Africa. She has an excellent grasp of mobile strategy and user centred design, and always uses data driven insights to drive her work. She has been an exceptional colleague to work with.

    David Cole, Senior Director, Digital Innovation, ONE