Portfolio

Here are a few recent projects I’ve worked on, spanning digital service design, conversation design, guidance and quality assessments.

Safer Chatbots x UNICEF

Guidelines and tech solutions for safeguarding users at risk of harm.

WAZZII x Girl Effect

Co-creating a sexual health chatbot and live-chat integration for young women in Kenya, with Here I Am.

Developing and implementing a comprehensive assessment framework for public health chatbots.

Design, content development and capacity building for a WhatsApp soft skills course for youth in Barbados.

Developing user friendly guidance on how to implement ethical GenAI within SRHR chatbots.

Conversation design, UX design and product management of an AI-powered chatbot for South African teenage girls.

Isabelle has been instrumental to the delivery of ONE’s mobile campaigning work, helping us successfully deliver a number of chatbots across sub-Saharan Africa. She has an excellent grasp of mobile strategy and user centred design, and always uses data driven insights to drive her work. She has been an exceptional colleague to work with.

David Cole, Senior Director, Digital Innovation, ONE
I’ve really loved collaborating with Isabelle. She knows more about chatbots for development than anyone and she really cares about end users and their experiences. She is creative, smart, ethical, and reliable - constantly asks questions, and gets deep into ideas and processes.

Linda Raftree, Founder of MERL Tech Initiative
Isabelle has extensive experience and it shows in the considered, nuanced way she explores design problems and tackles UX challenges. We were impressed by her depth of knowledge, her collaborative working style and her attention to detail. If you're working on a complex product or service that requires sensitivity and creativity, Isabelle would be a great addition to your team.

Pippa Yeats, co-founder, Turn.io